Shipping & Returns

Shipping

We aim to process your order as swiftly as possible however, sometimes the odd hiccup may occur. We will advise you of any delays or problems asap.

Australia
All items within Australia are shipped via Sendle. 
Flat rate of $15 within Australia (including tracking).
Delivery times are 4-7 business days.

International
All international orders are shipped via Australia Post.
$50 Internationally (including tracking) .
Delivery times are 12-20 business days.

Please note: Overseas shipping is out of our control. We aim for you to receive your purchase asap. All added/extra costs such as GST or duty etc, are to be borne by you, the buyer, at your end.

Orders are processed & packed within 1-2 business days and you will receive a tracking number and tracking link via email (so you can follow your parcel status), once your order has been dispatched.

Shipping is non-refundable.

Returns - Credits - Exchanges

We understand online shopping can be difficult. To help with your purchase our sizing is generous (we aim to make your life comfortable!). If you are unfamiliar with our easy fit please refer to the size chart here.

 Please contact us at onlinestore@walkerandbeck.com.au regarding any of the following:

Credit
Only on full priced items and returned within 14 days on receipt of shipment. We will issue you with a credit note which will be valid for a 3 months duration from your date of purchase. All tags must be attached. New & unused condition.

Exchange
All tags attached. New & unused condition. Please contact us at onlinestore@walkerandbeck.com.au so we can hold your replacement garment aside until receipt of your exchange. 

All return postage fees are paid for by you (the buyer). A domestic reshipping fee of $15 or an international reshipping fee of $50 will be required to be paid before the new item is dispatched. Our staff will arrange this with you prior to re-shipment of the item.

Sale Items

If you purchase from our sale section we do not issue credits or exchanges. This is a closed sale.

Faulty Goods
All your purchases will be inspected prior to despatch making a faulty item highly unlikely. If an items slips under our radar please contact us at onlinestore@walkerandbeck.com.au on receipt of your shipment. We will respond accordingly.

Refunds
We do not issue refunds except for faulty goods when we are unable to replace the item.